Refund Policy

For every purchase make sure that at Lumax Light, we instead to ensure your complete satisfaction. But here to assist you if you are not completely satisfied with your purchase.

Refund for Refunding at Lumax Light

Please get in touch to request a refund, please contact us within 15 days of purchasing or receiving your product to obtain a refund. You can via email at info@lumaxlightings.pk or by visiting our website. Kindly mention your order number and a brief explanation of the reason for the refund request.

Refunding Eligibility at Lumax Light

Your item needs to be unused and in the same condition that you received it to be eligible for a return. We need to original packaging.

Processing Refund at Lumax Light

We will start processing your refund request and crediting your original method of payment as soon as it is received. Please be aware it can take some time for your bank or credit card company for the refund to be processed.

Costs of Shipping 

Shipping fees are not refundable. If you qualify for a refund, the cost of return shipping will be subtracted from the money you pay.

Items Damaged or Defective 

Kindly contact us If you receive a broken, damaged, or, defective item. We will cooperate with you to give a replacement or refund as necessary to solve your problem.

Product Exchanges

To arrange the exchange of your item for a different product, please get in touch with us. Depending on the price difference between the two products, additional fees are included.

Contact Us at Lumax Light

Please don’t hesitate to get in touch, If you need help submitting a product or have any questions about our refund policy. Our customer service team is delegated to help and is available to you.

Increasing Transparency and Trust

We are dedicated to increasing transparency and building trust by communicating our refund policy clearly. We want you to know that you are happy and satisfied with your purchase.